Support and Services
We provide organizations with professional assistance along their deployment, maintenance and usage of the platforms - with guaranteed response times and prioritization of your requests and questions.
Leverage our robust assistance
Our 100% in-house customer success team provides prompt and professional support to ensure optimal operations on the XTM suite.
Unlimited questions
Whenever you have a question or encounter an issue, you can reach out to our team - there is no ticket quota.
Optimal response time
With standard and premium support, your requests are handled within a guaranteed time frame.
Multiple contact channels
Reach our customer success team through the support portal, the ticketing system or a private Slack channel.
Regular health checks
A Filigran-private tool collects and analyzes platform configurations, metrics and high-level KPIs - never your data.
Integration workshops
Ensure a proper integration between the XTM suite and your cybersecurity ecosystem with our customer success managers.
Maximize our products’ value within your organization
Whatever stage and size your company is at, we have a support plan that fits your team, adapted to your use cases and needs.
Explore other offerings
Discover Filigran’s value-added services designed to ensure you maximize the value of your journey with Filigran products.
Software as a Service
Filigran provides fully hosted and managed cloud private instances for every product in the XTM suite.
View SaaS hosting optionsOpenCTI Enterprise Edition
A commercial edition for highly demanding organizations, with additional powerful features backed by dedicated research and development.
Explore OpenCTI EEFiligran Academy
Master Filigran solutions and enhance your cybersecurity skills with engaging, hands-on learning paths designed for every level.
Explore official trainingGet started today.
Try the live demo for free or book a personalized demo to discover how our solutions can streamline your cybersecurity operations.